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Start date: TBC

We are currently looking for: English, French, Spanish, Italian, German Customer care agents in the field of fashion / consultancy / sales – Premium activity. Native level in one of the languages is strictly required.

Job description:

You will be in charge of processing high-end customer requests in order to advise and guide them and this on the following different communication channels :

• Incoming calls – Outgoing calls.
• Web form – Emails – Social networks.
• Chat.

Terms and conditions of the role:

• Type of contract : we offer CDI (permanent contract), 2 months of trial period.
• Working time : full-time 36 / week rotating shifts.
• Opening Hours : Monday to Friday from 9am to 7pm, Saturday from 10am to 5pm and exceptionally some Sundays during events (Black Friday, sales….).
• Benefits : Medical and life insurance, access to the company’s restaurant, 50% reimbursement of the transportation fee (Navigo).

Your profile – For this position you must have :

• A successful experience in customer relations (Fashion is a plus), have a great sense of service, listening and customer satisfaction.
• The posture is very important on the proposed position (brand image).
• A very good drafting quality is required.

We are looking for employees who are committed and involved in this project.

JOB REFERENCE ID: CRM06LUXUR