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Start date: TBC

We are currently looking for: GERMAN CUSTOMER CARE AGENTS. Native level in German is strictly required.

ABOUT THE POSITION:

You will have to manage:
– Incoming and outgoing calls
– Professional emails and chat

For the following queries :
– General information requests: basic questions regarding dealerships location, cars, options, warranty etc… ,
– Simple complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact
– Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)
– Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership
– Update relevant databases, and customer records.

Terms and conditions:
We offer following contracts: 

– CDI 36h/week – 2 months trial period + training session (2 weeks)

– CDD 36h/week minimum 6 months length with 1 month of probation period + training session (2 weeks)

PROFILE :
Soft-skills :
– Excellent oral and written communication
– Excellent interpersonal skills
– Active listening
– Able to make appropriate decision with view to optimize the customer satisfaction
– Sense of service, quality and results, with a customer centric twist
– Dynamic, stress resistant, reacting promptly and willing to propose solutions
– Organized, team worker, dedication, engagement and diligence.

Know-how :
– Mastering techniques of distant customer relationship, advice, sales, care…
– The knowledge of the product (after training)
– The knowledge of the car industry would be an advantage
– Good knowledge of basic computer tools and software

JOB REFERENCE ID: CRM06GERMAN